It is essential that employees learn how to handle criticism in order to be an effective worker. But what exactly does “handling criticism” mean? Leadership communications consultant John Baldoni offers some suggestions in his article titled “Learning How To Accept Criticism,” published in Darwin Magazine.
The following are some of Baldoni’s suggestions:
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- You’ve got to be able to roll with the punches. The message this will send out is that you are allowing people to disagree with you. And even though you may not be aware of how much you need this, probably some day it will become very clear to you just how important this is. Listen to what your critics have to say and if you feel it’s necessary, you can politely defend yourself. But here’s the key: Don’t under any circumstance try to discredit your superior.
- Take a deep breath and thank the person who criticizes you. Why are you thanking the person who is criticizing you? It’s helpful to think of it in this way: it took courage for that person to speak his mind. Whatever you do, don’t go on a defensive attack. What you’re saying when you react negatively is “No criticism allowed here.” A negative reaction will likely prevent others from being truthful with you in the workplace in the future, and that is a dangerous position to put yourself in.
- Reflect, then act. Taking time to think over what your direct reports say to you, even if it’s something you don’t want to hear, demonstrates your maturity and true caring ability. If you want respect, this is a sure way to gain it.